PhotoBlockerDirect

CUSTOMER CARE
PhotoBlockerDirect is committed to providing the best product and friendliest customer service. If you should have any questions about ordering or a question about our unique high gloss, clear reflective spray. Please feel free to contact us from the information provided below.

Customer Care Hours
Monday - Friday at 9:00 am till 7:00 pm US Eastern Standard Time
Saturday at 9:00 am till 5:00 pm US Eastern Standard Time

Phone:
1-877-786-7857(1-877-STOP-TKS)/1-215-627-3957(international)

Email:
CustomerCare@PhotoBlockerDirect.com

Mail:
PhotoBlocker Direct
2031 South St. Suite 217
Philadelphia, PA, 19146

Para ayuda en español llame al:
1-(267) 269-4052

30 DAY MONEY BACK GUARANTEE
100% Satisfaction Money Back Guarantee
We honor a simple 30-day full money back guarantee on all sprays. Call us at (215) 627-3957 (USA), and we will arrange your return. In order for your return to be accepted you must call before sending in your return. The 30-day return period begins on the day you receive your product(s).

All returns must be accompanied by the following:

* A return reference number (this number will be provided to you when you call us)
* The reason for your return
* The invoice you received with your order

All returns should be shipped to:

PhotoBlocker Direct “Returns”
2031 South St. Suite 217
Philadelphia, PA, 19146

It is highly recommended that you ship your return via UPS, USPS, DHL, FedEx or a similar carrier that offers tracking and insurance. Please take care in packaging your product so it doesn't get damaged in transit.

For returns to be accepted all returned sprays must be sent back in new condition.

Refunds:
Refunds are usually processed within 10 business days of the receipt of your return. Shipping will only be refunded if your product is damaged or your return is a result of our mistake.

Damaged Products:
Any damaged product can be returned within 15 days of the receipt of your purchase. All damaged products will be replaced NOT refunded. Before sending in damaged products, you must contact us at Customer Care:
All damaged products must be accompanied by the following:

* A return reference number (this number will be provided to you when you call us)
* The reason for your return
* The invoice you received with your order

All damaged products should be shipped to:

PhotoBlocker Direct “Damaged”
2031 South St. Suite 217
Philadelphia, PA, 19146

PAYMENT OPTIONS
PayPal is the authorized payment processor for PhotoBlocker Direct. PayPal is an online payment solution that is fast, free and secure.

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program.

PayPal accepts all major credit cards including Visa, MasterCard, American Express and Discover and can also access funds from your bank account.

What if I don't have a credit card, can I still use PayPal? If you do not have a credit card, you will have to use a checking account to make your payment through PayPal. In order to do that, you will need to register with PayPal first and then “add” your checking account to PayPal.

When you send funds, your credit card info is not shared with the recipient; it’s kept confidential with PayPal. PayPal will get your fee to us almost instantly from virtually anywhere in the world.

You must complete all registration requirements before you will be able to make a payment. Now we accept payments in any of the currencies supported by PayPal through the Multiple Currencies feature.

Any major currency is accepted in:

* Canadian Dollars
* Euros
* Pounds Sterling
* U.S. Dollars
* Yen
* Australian Dollars
* New Zealand Dollars
* Swiss Francs
* Hong Kong Dollars
* Singapore Dollars
* Swedish Kronor
* Danish Kroner
* Polish Zloty
* Norwegian Kroner
* Hungarian Forint
* Czech Koruna

* Pay for purchases in your selected currency
* Payment is automatically converted to your desired currency
* No need to hold a balance in another currency to send a payment

SALES TAX AND CUSTOMS INFORMATION

Sales Tax
We do not collect sales tax unless the order is placed to ship to a Pennsylvania address. Customers are responsible for paying taxes for orders shipping to any other location.

Customs and Import Duties
International orders may be subject to import taxes. You are responsible for any additional customs fees and taxes. Contact your local customs office for additional information.

Shipping
Shipping rates are real-time quotes. A tracking number will be sent to you by email once your products have been shipped out.

Usual time for delivery:
Standard:  Up to 2 weeks.
Rush delivery: 5 to 7 business days.
UPS 2-Day Air: 2 business days
UPS Next Day Air: Next business day after the order has been received into our system.

Backorders

Some products may have to be back ordered. If that is the case, we will ship your order out as soon as the back order comes into our warehouse. Back orders usually come into our warehouse within 7 to 15 business days of your order, however we cannot guarantee this.

If you need this spray sooner, or want to make sure that it will not have to be back ordered, then please contact us before purchasing. After the item is purchased we cannot make any special arrangements.
Please note that orders are not shipped out on Weekends or Holidays.

Commonly ASKED Questions about PhotoBlocker Spray

What types of Cameras do PhotoBlocker Spray Defeat?
PhotoBlocker Spray is designed to protect you from unjust tickets issued by most types of red light, speed and photo radar cameras.

Is this product legal?
The laws in most countries require your license plate only be legible to the naked eye. PhotoBlocker™ Spray is a high gloss, clear reflective spray that is undetectable. It causes neither distortion nor obstruction to your license plate’s view. YOUR LICENSE PLATE WILL BE VISIBLE TO THE NAKED EYE.

Can they enhance the photo to read my plate number after it is overexposed due to PhotoBlocker?
The answer is NO. If the positive image is illegible, the negative image will be    EQUALLY illegible. Merely looking at the negative image cannot improve the legibility of a license plate. If you can't see the faint dark letters in the positive image, then you won't see them any clearer as faint white letters in the negative, or vice-versa. There are certainly ways to enhance the contrast to try to amplify and clarify subtle gradations, but they have nothing at all to do with checking the negatives. Additionally, if they tamper with the picture, the evidence is not admissible in a court of law.

How many plates can I do with one can of PhotoBlocker Spray can?
One spray will cover 3-4 us/Canadian size plates and 2-3 European size number plates.

How many coats should I apply?
The thicker the coating the better the result. At a minimum 3-4 coats.